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DVD Audio Extractor Frequently Asked Questions
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1. Using the Software
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There are so many output formats to choose from. Which one is better? |
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Different formats are better for different purpose. So the answer really depends on how you want to use the extracted audio.
- If you want to playback them on your computer, OGG Vorbis is highly recommended. It can provide better quality and compressing rate than MP3 and support 5.1 Surround mode.
- If you want to listen them on your portable MP3 player, then you certainly want to use MP3 format. (Unless your MP3 player can also play OGG files. In which case OGG is again recommended.)
- If you want to reuse the extracted audio, like edit it or convert to other format, then you should use the PCM uncompressed Wave format.
- If your system supports it, you can use FLAC format over PCM uncompressed Wave to save space and get around the 4G size limit.
- Direct Demux is the choice if you want to get exactly the same audio as it is on the DVD.
- If you want to create an Audio CD from the DVD, simply use the CD Image and Cuesheet mode or see more details at the answer to next question.
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| 1.2. |
How can I create an Audio CD form my live concert DVD? |
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Creating an Audio CD can't be easier with DVD Audio Extractor's CD Image creating feature. Select all the chapters you are interested in and select "CD Image and Cuesheet" format in Step 2. Go through Step 4 and click "Start". When finished just import the created *.cue file into your favorite CD burning software.
If you want to build a CD with audios from different DVD discs or titles, you can also extract your selected audio to Wave format. In Step 2 select "PCM Uncompressed Wave". And be sure to select 44100Hz sample rate and Stereo because these are the standard format for audio CD. Then you just need to input the resulted *.wav files to your audio CD burning software.
Note: Extracting audios to MP3 and then record the MP3 to Audio CD is a bad idea. This involves converting from lossless to MP3, and then MP3 to lossless again. Do not do that if you care about audio quality.
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| 1.3. |
What does the error message "Can not read the selected audio stream. Please try other formats!" mean? |
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The error means DVD Audio Extractor has difficulty locating the audio track you selected. There are several possibilities:
- The disc is copy-protected and DVD Audio Extractor has difficulty handling the copy-protection scheme it used.
- The audio information in *.IFO files mismatch with that on *.VOB files.
- Part of the DVD disc is damaged or your DVD-ROM has problem reading that disc.
In case this happened, first please select other available formats on the disc and try again. If still failed, run a DVD Copy software and get a copy of the disc onto your hard disk. Then run DVD Audio Extractor in "Browse to file folder" mode. If still get the same error, then there must be an error in the IFO files. Please open the VOB files and extract one by one as a workaround.
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| 1.4. |
The extracted MP3 files play at wrong speed and/or shows wrong length. What's wrong? |
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This is nothing wrong with the MP3 files created with DVD Audio Extractor. Some MP3 players (hardware or software) have problem playback 48000Hz audios which is the default sample rate on DVD. And some players can't deal with the Variable Bitrate (VBR) MP3 format.
In case this happened, please simply select 44100Hz sample rate and stick with Constant Bitrate (CBR) MP3 format. You can also try other MP3 player software like foobar2000.
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| 1.5. |
Can I extract audios from DVD menu instead of DVD titles? |
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Yes. Simply select "File - Open single DVD VOB file..." in Step 1 and browse to the DVD menu VOB file under the VIDEO_TS folder of the disc.
Usually the main menu is put in VIDEO_TS.VOB and title menus are named in VTS_??_0.VOB. Like VTS_01_0.VOB for Title 1 menu, VTS_02_0.VOB for Title 2 menu, etc.
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2. Reinstall and Upgrade
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I need to reinstall the software but I've lost my registration code. What should I do? |
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You can login to your Plimus account to get your order confirmation email resent anytime. Please login with the username and password you created during purchase, then locate your order information from Reports->Charges->Run Report. In the detailed order page, you can find a button to Resend Customer Confirmation. This is all what you needed to get back your registration info. If you have problem login, you can ask for help at Plimus.
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I am a registered user. How do I upgrade to the new versions? |
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The new versions will be downloadable from our website when they are available. Just download and install over the old version. Unless disclaimed explicitly, the upgrade will be done automatically and you don't have to enter your registration code again. If special cares need to be taken for a certain upgrade, clear instructions will be made available during the setup.
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3. Others
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I ordered the software with an additional CD. Now several days past but I still haven't received the CD. How can I get help? |
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CD will usually be shipped out within 24 hours of purchase, and will usually arrive to customer within 3 weeks. Unfortunately we have no control over the process. If you are still in doubt, please ask for help at Plimus. Be sure to select the correct category so that you can get answers quicker.
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I still have questions. How should I get help? |
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You are welcome to send us e-mail at support@castudio.org whenever you have any questions or suggestions. DVD Audio Extractor's integrated HTML help file contains every details you need to know about how to make best use of it. Please be sure to browse through it before sending out questions. You may also find those online tutorials on our website very helpful.
Since we will release from time to time newer versions of DVD Audio Extractor, which will include bug fixes and new enhancements. If you are sending us a bug report, please check that you are already using the latest version which can be found at our website.
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